Privacy Policy

Effective Date: 3 July 2026

At LetsCampOut ("LetsCampOut", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit www.letscampout.com, make a booking, contact us, or use any of our products and services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Postal Address (where applicable)

• Emergency Contact Details

• Date of Birth or Age (where required)

• Identity information where legally required

• Company information for corporate bookings

Booking Information

• Camp or event booked

• Travel dates

• Number of participants

• Accommodation preferences

• Activity selections

• Dietary preferences

• Special requests

• Accessibility requirements voluntarily provided by you

Payment Information

Payments made through our website are processed by secure third-party payment service providers.

For your security, LetsCampOut does not store your complete debit card, credit card, UPI PIN, CVV, banking passwords, or internet banking credentials.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address

• Device information

• Browser type

• Operating system

• Website usage statistics

• Referring website

• Pages visited

• Date and time of access

• Cookie identifiers

2. How We Use Your Information

We use your information to:

• Process and manage bookings

• Confirm reservations

• Provide customer support

• Respond to enquiries

• Send booking confirmations and invoices

• Send important travel or event updates

• Improve our website, products, and services

• Personalize your experience

• Prevent fraud and unauthorized activity

• Maintain business and accounting records

• Comply with applicable legal obligations

• Send promotional offers and updates where permitted by applicable law or with your consent

3. Communications

We may contact you through:

• Email

• Telephone

• SMS

• WhatsApp

• Other messaging platforms you choose to use

These communications may relate to:

• Booking confirmations

• Payment confirmations

• Event reminders

• Itinerary changes

• Customer support

• Safety notifications

• Promotional offers and newsletters (where permitted)

You may unsubscribe from promotional communications at any time by using the unsubscribe option or by contacting us.

4. AI-Assisted Customer Support

LetsCampOut may use artificial intelligence (AI), automated chat systems, and virtual assistants to help answer customer enquiries, assist with bookings, provide recommendations, and improve customer service.

Some customer conversations may be processed by automated systems and may be reviewed by authorized personnel for quality assurance, training, fraud prevention, and service improvement.

AI-generated responses are intended to assist customers but should not be considered legal, medical, financial, or professional advice.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Understand visitor behavior

• Improve our products and services

• Measure marketing campaign performance

You may disable cookies through your browser settings; however, doing so may affect certain website features.

6. Sharing of Information

We respect your privacy and do not sell your personal information.

We may share your information only when necessary with:

• Payment gateway providers

• Camp operators and event partners

• Transportation providers (where applicable)

• Technology service providers

• Cloud hosting providers

• Communication service providers

• Analytics providers

• Government authorities or law enforcement where required by applicable law

Each service provider is expected to protect your information and use it only for the services they provide to us.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services

• Complete bookings

• Maintain business records

• Meet legal, regulatory, and tax obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

9. Marketing Communications

If you choose to receive promotional communications, we may occasionally send information regarding:

• New destinations

• Camping experiences

• Special offers

• Seasonal promotions

• Events

• Adventure activities

• Travel inspiration

You may opt out at any time without affecting your bookings or services.

10. Photography and Media

Photographs, videos, and drone footage may be captured during camps, events, or activities for operational, safety, documentation, and promotional purposes.

Where required by applicable law, appropriate consent will be obtained before using identifiable images for promotional purposes. If you do not wish to appear in promotional content, please notify our team before or during the event, and we will make reasonable efforts to accommodate your request.

11. Children's Privacy

Bookings involving minors must be made by a parent or legal guardian.

We do not knowingly collect personal information directly from children except where necessary to provide booked services under parental or guardian supervision.

12. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your information

• Request deletion where applicable

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

To make a request, please contact us using the details below.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

14. International Visitors

If you access our website from outside India, you understand that your information may be transferred to, stored, and processed in India or other countries where our service providers operate, subject to appropriate legal safeguards where required.

15. Legal Disclosure

We may disclose personal information when required to:

• Comply with applicable laws

• Respond to lawful requests from government authorities

• Protect our legal rights

• Prevent fraud

• Investigate security incidents

• Protect the safety of customers, employees, or the public

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page along with the revised Effective Date. Continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

LetsCampOut

Email: info@letscampout.com

Website: https://www.letscampout.com

Registered Office: a5 lane 8 cbd belapur navi mumbai 400614

Grievance Officer: Mansi

Email: info@letscampout.com

We will make reasonable efforts to respond to privacy-related requests within a reasonable timeframe.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Navi Mumbai, Maharashtra, unless otherwise required by applicable law.